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Pause or Step Away from Your coi99 Account

If you need a break from the lobby — short or extended — coi99 gives you clear account controls to pause activity or request full exclusion, available where local law permits. Your account, your call.

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coi99 Pause or Step Away from Your coi99 Account
coi99 What Account Exclusion Means on coi99

What Account Exclusion Means on coi99

When you request exclusion on coi99, your account access is suspended for the period you choose — you won't be able to log in, place any bets, or access your wallet through DANA, OVO, or GoPay during that window. A short pause can run from a few days to several weeks. A full exclusion closes your account for a fixed term, with

no override option once it is confirmed. To start the process, head to Account Settings, find the Account Control section, and follow the steps shown. If you need help at any point, our support team can walk you through it.

EXCLUSION INTEGRITY

How We Handle Exclusion Requests Fairly

An exclusion request on coi99 is not a soft toggle — once confirmed, the lock is applied to your account login, wallet connections including DANA and OVO, and any active sessions. We do not override confirmed exclusions at the request of the account holder during the exclusion window. Players in Palembang and across Indonesia can access this control through the same account dashboard on mobile or desktop.

No Override Policy

A confirmed exclusion cannot be reversed mid-period. This is intentional — the control only works if it holds firm once you have committed to a pause window.

Wallet Suspension

During exclusion, all linked e-wallet rails — DANA, OVO, GoPay — are suspended. No deposits or withdrawals are processed until the exclusion period ends and you re-verify your account.

Session Termination

Any active session is closed the moment your exclusion is confirmed. You'll receive a confirmation message so you know the lock is active and not just pending.

Balance Handling

Your account balance is held securely during the exclusion period. Once it ends, you can request a withdrawal to your verified DANA, OVO, or GoPay account.

EXCLUSION SUPPORT PATHS

How to Reach Us During an Exclusion Request

Requesting an exclusion or account pause is straightforward, but if anything is unclear — a step in the account settings, a pending wallet balance via OVO or GoPay, or a question about what happens to your active session — our support team is here to sort it out before you confirm.

Live Chat Open the chat icon in the bottom corner of any page. A support agent will walk you through the exclusion steps and confirm your request is logged correctly.
Email Support Send your exclusion request details to our support email. We'll confirm receipt and let you know the exact timeline before your account is locked.
Account Settings Path Go to your account dashboard, select Account Control, then choose Pause or Exclude. The form is in English and takes under two minutes to complete on mobile.

Key Terms Around Account Exclusion

These are the terms you'll see when navigating the exclusion process on coi99. Each one has a specific meaning — knowing them helps you choose the right option for your situation.

01
What is a cooling-off period?

A short, fixed account pause — typically a few days to a few weeks — that temporarily blocks access to the lobby and wallet without permanently closing your account.

02
What does full account exclusion mean?

A firm, confirmed block on your account for a set term you choose upfront. Unlike a pause, full exclusion cannot be reversed before the period ends, regardless of request.

03
What is a session limit?

A cap on the amount of time you can stay logged into your account in a single sitting. Once the limit is hit, the session closes automatically and you must log back in.

04
What does wallet suspension mean during exclusion?

All linked payment methods — DANA, OVO, GoPay — are deactivated on your account. No funds can move in or out while the exclusion lock is active.

05
What is account re-verification?

The identity and wallet check required when your exclusion period ends. You confirm your details before any deposit or withdrawal is processed again through your e-wallet.

06
What is a self-initiated lock?

An account restriction you request yourself through Account Settings — distinct from an operator-imposed lock. You control the start; the system controls the hold until the period finishes.

Common Questions About Pausing or Excluding Your Account

These are the questions we hear most often from people going through the exclusion process. If yours isn't here, live chat or email support can give you a direct answer before you confirm anything.

Log in, go to Account Settings, and open the Account Control section. Choose your pause length, confirm the action, and the lock applies immediately. You'll get a confirmation on screen and via email.

Yes — but only before you hit the final confirm button. Once you submit and receive confirmation, the exclusion is active and cannot be reversed during the chosen period.

Your balance stays in your account and is held securely. You cannot withdraw it during the exclusion window. Once the period ends and you re-verify, a withdrawal to DANA, OVO, or GoPay can be processed.

No. When your exclusion is confirmed, account communications including any promotional messages are paused. You won't receive lobby updates or offer alerts while the lock is active.

Yes. The Account Control section lets you pick from a short cooling-off window or a longer fixed exclusion term. Choose carefully — the duration is locked once confirmed and cannot be shortened on request.

Open live chat directly from the mobile browser — the chat icon stays visible even without full account access. A support agent can process your exclusion request manually and confirm the lock is applied.
Reference

Self Exclusion Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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