Reference

What the Rules Look Like on coi99

Our legal terms set out how your account works, what we collect, and where your rights sit — written to be read, not buried.

Account Terms ApplyDANA, OVO, GoPay Wallet PolicyRegion-Dependent AccessData Handling CommitmentContact Right Reserved
coi99 What the Rules Look Like on coi99
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We apply a consistent set of data and security practices across all account types. Your wallet credentials — whether DANA, OVO, or GoPay — are never stored by us directly; payments are processed via the wallet provider's own secure channel. Our cookie use is limited to session management and preference retention; no behavioural tracking data is sold. Account security relies on OTP verification at each login, with additional checks triggered if your device or location changes. You hold the right to request a copy of your account data or to ask for deletion, subject to any legal retention obligations we carry.

Data Retention We keep account and transaction records only as long as required by applicable law. After that period, data is deleted or anonymised under our standard retention schedule.
Cookie Policy Cookies on coi99 manage your session and remember your preferences. No third-party advertising cookies are placed without your explicit consent in the cookie notice.
Account Security OTP verification protects every login. Unusual access — new device, different region — triggers an additional confirmation step before your account wallet opens.
Your Rights You can request a full copy of your stored data or ask us to delete it. Submit the request via live chat or email with your account ID and we will confirm receipt.
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Question

If you have a question about how these terms apply to your account — whether it is about data access, wallet-linked transaction records, or a policy clause you want clarified — our support team handles legal queries through the channels below. Response times may vary; policy-related requests are prioritised in the queue.

Team online

Live Chat

Open the chat window from any page on coi99. For legal queries, state 'policy question' so the agent routes you to the right team.

Email Support

Send your legal or data-rights request to our support email. Include your account ID and the specific policy section you are asking about.

Account Help Centre

Your account dashboard includes a Help section where you can log a formal policy request, including wallet-data queries tied to DANA, OVO, or GoPay.

Answers to Common Legal Questions

These are the policy and rights questions we see most often. If yours is not here, reach us through live chat or our support email with your account ID ready.

Access depends on local law and which regions are currently eligible. We do not extend service where local law prohibits it. Check eligibility before opening an account.

Yes. Submit a data-access request via live chat or email, include your account ID, and we will compile your record within the timeframe required by applicable law.

Wallet credentials are never stored by us directly. Each DANA, OVO, or GoPay payment goes through the wallet provider's own channel; we only retain the transaction reference ID.

We use session cookies and preference cookies. Third-party advertising cookies require your explicit consent. You can manage cookie choices through the notice on your first visit.

Send a deletion request via email or live chat with your account ID. We will process it subject to any legal retention period we are obliged to maintain on transaction records.

Updated terms take effect from the date shown at the top of this page. Continuing to use the platform after that date constitutes acceptance of the revised policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.