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How coi99 Handles Your Personal Information

Your account data belongs to you, and we want to be clear about how we collect, use, and protect it. This policy covers everything from how your DANA, OVO, or GoPay payment details are handled to how long we keep your account records on…

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coi99 How coi99 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at coi99 is built into the account flow, not added as an afterthought. From the moment you register to every time you initiate a GoPay or DANA transaction, we apply consistent security and retention rules across all account activity.

Encrypted Storage

All personal data — name, contact details, and payment references — is stored using encryption. Only authorised staff with a logged access request can retrieve individual account records.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to track which game categories perform well. You can adjust cookie preferences from your browser settings at any time.

Data Retention

Account records are kept for as long as your account remains active and for a period after closure as required under applicable rules. You can request a copy of what we hold through our support channels.

Third-Party Processors

Payment processors for DANA, OVO, and GoPay receive only the transaction data they need to complete your request. They operate under their own privacy terms alongside ours.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review, correct, or remove information tied to your account, our support team handles these requests directly. You can reach us through live chat on the site, via email, or through our in-app help channel. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt when your query is logged.

Live Chat Open the chat widget from any page on coi99. Tell the agent it is a data or privacy request and they will route it to the right team immediately.
Email Support Send your data request, including your registered account email and the specific information you need reviewed or removed, to our support address.
In-App Help From the mobile version, tap Account, then Help, then Privacy Request. Describe your query and attach any relevant account screenshots for faster processing.

Your Privacy Rights and How to Use Them

These are the questions we hear most about data, account privacy, and how we handle personal information on coi99. If your question is not here, our live chat team can answer it directly.

We collect your name, email address, contact number, and device identifiers. When you deposit via DANA, OVO, or GoPay, transaction references are also recorded against your account.

Payment data is shared only with the payment processor handling your transaction — DANA, OVO, or GoPay — and only to the extent needed to complete it. We do not sell this information.

Open a chat from any page or use the in-app Help menu under Account. State that you want a data access request and we will confirm what we hold on your registered account.

Yes. Submit a deletion request through live chat or email with your registered details. Deletion is carried out subject to any retention requirements under applicable local rules.

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can disable non-essential cookies through your browser settings without losing account access.

We notify you via your registered contact method before any material change takes effect. The updated policy date is always shown at the top of this page for reference.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.